We want the fit to be right. If it is not, this page explains exactly what you can do and how long you have to do it.
Exchange window
You may request a size or colour exchange within seven days of delivery. Contact us first so we can reserve the replacement piece before you send anything back.
Condition of returned items
Items must be unworn, unwashed and free of stains, marks or odour, with all original tags attached and in their original packaging. Anything that has been worn or washed cannot be accepted.
Refunds
If a replacement is not available, we issue a refund for the product value. Refunds are processed within seven to ten working days of the returned item reaching us and are sent to your bank account or as store credit, whichever you prefer.
Who pays for return shipping
If we sent the wrong item or the piece arrived faulty, we cover the return cost and the replacement delivery. For a change of size or a change of mind, the return shipping cost is yours and the original delivery charge is not refunded.
Items we cannot accept
Sale items marked as final, items returned after the seven day window, and items returned without tags cannot be exchanged or refunded.
How to start a return
Message us on WhatsApp or email us with your order number, the item, and whether you want an exchange or a refund. We will confirm the return address and walk you through the rest.